VALE · SUPPORT

Help with Vale

Questions about your food journal? Find the most useful answers here.

01A photo was not recognized correctly

Review the suggested foods, preparation and grams. Add missing ingredients or remove incorrect suggestions. The compact model recognizes main foods; hidden ingredients and exact portion weights cannot be measured reliably from a photo.

02A packaged product is missing

Explicitly search Open Food Facts by product name or barcode. The search action sends the query or code and connection data including IP address; photos and Health data remain local. Compare variant, basis and values with your package. Alternatively read a label on device or enter per-100-g or per-100-ml values yourself. Always confirm the amount you actually consumed.

03I forgot to take a photo

Choose Manual on Today. Supported titles such as Porridge can produce an example recipe. Review and edit the ingredients and quantities. Build unlisted dishes from the offline catalogue.

04My meal does not appear in Apple Health

Check write permissions in Apple Health and the meal’s export status. Retry pending exports from Vale. Health is optional; your journal works without it.

05Daily energy needs are not coming from Health

Vale uses resting and active energy from completed days, not a ready-made nutrition target. When data or read access is unavailable, a labelled manual goal remains available.

06What does a dash mean for nutrients?

At least one ingredient has missing data. Unknown values are not treated as zero. The nutrition profile is an explained, coarse heuristic, not medical advice.

07How can I delete my data?

Delete saved meals in their detail view. Linked Health records are reconciled. Deleting the app removes local app storage; Apple Health records and backups may require separate management. Offloading is not deletion.